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Features

Intuitive Features for Increased Productivity

Configurable workflows and actionable intelligence make your case management efficient, powerful and impactful

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Human-centric design

Our solution is designed with people in mind. This means we give you the framework but you call the shots. Easily configurable workflows let you deliver citizen-focused care.

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Intuitive case routing

Stay abreast of all case information, presented to you in a user-customizable format

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Flexible assignment

Upload new and archived cases in bulk and capture data from multiple sources

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Dynamic business rules

Custom reports with the right information drive actionable insights

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Interoperability

User-friendly API interfaces for enhanced third-party features and integration with legacy systems

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Powerful search and discovery

Categorize, store, organize and manage the lifecycle of every case

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Advanced security measures

Cardinality provides several security capabilities and services to increase the privacy of State users and protect mission-critical data in the cloud infrastructure.

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Role-based access control

Built-in RBAC enable easy creation of user roles and access permissions to resources

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Record audit

Capture the history of changes made to a record for viewing/auditing purposes at the field level

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Encryption

Strong encryption at the data layer helps secure existing applications as well as data consolidated from multiple repositories

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Single sign-on

Access multiple applications with a single authentication by leveraging single sign-on (SSO) and password syncing

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Mobile security

Leverages AWS Cognito Identity so that users can easily and securely add sign-up and sign-in functionality to mobile apps.

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Easy automation

Cardinality’s Redbird AI can automate even the most critical and complex processes with BPM capabilities and swift drag-and-drop process modeling.

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Avoid duplication

The data quality is improved by identifying duplicate client records, minimizing errors and improving client tracking

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Eligibility

Automated recalculation of eligibility of Federal reimbursements under Social Security Act

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Structured decision-making

Our SDM tool helps in automating the decision-making process in case management

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Data-intensive processes

Automate data-heavy processes to avoid human error and improve efficiency

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Financials tracking

Automated financial and payment tracking alerts you on timely child support payments

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Changing family structures

Keep track of changing household structures with automatic monitoring of evolving relationships in a client’s life

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Effortless collaboration

Using Cardinality’s solution, easily collaborate with stakeholders on casework across various stages of intake, court hearings, placement, and casework.

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Agile deployment

Communicate the real-time case status of tickets to stakeholders

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Social tasks

Users can assign ad-hoc responsibilities throughout teams

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Document sharing

Share documents seamlessly and edit and manage case files together as a team

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Enterprise mobility

Stakeholders can collaborate without worrying about physical location using our cloud-first solution

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Smart alerts

Stay on top of case updates and client details with smart alerts that render collaboration effortless and instantaneous

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Seamless configuration

Tweak workflows, build forms, create reports, and set up processes easily with low-code configuration.

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Dynamic workflows

Administrative and mundane tasks can be configured to be automated, thus freeing up more time for impactful work

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Powerful form builders

Design and embed online forms from over 400+ templates using a simple drag-and-drop interface

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Automated reports

Easily build automated reports to meet State and Federal requirements

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Scalable microservices architecture

Create powerful, scalable and flexible applications ensuring process and data governance

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Enhanced mobility

Our mobile-first approach helps caseworkers who spend hours on the road efficiently do their work and stay on top of their tasks. Appointments, scheduled visits, note-taking, and assignments—all at your fingertips.

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Asset-light

Cloud-ready solution that uses no hardware hooks. It is loosely coupled and built as a collection of services and APIs

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Accessibility

Our document management module allows you to pull up all relevant documents whenever you need them

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Offline capabilities

Access case-critical content offline on desktop, tablets, and mobile devices

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On-the-go documentation

Document your casework on the field using in-built recording, video/audio player, camera features, local storage, and data synchronization

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Integrated communications

Get your work communication, notifications and alerts to your calendars, email, WhatsApp, Slack, Outlook, etc

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Actionable insights

Cutting-edge technologies like AI, ML, and NLP are all in play to surface risks, predict outcomes, and provide actionable intelligence for caseworkers and help welfare agencies in decision making.

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Advanced charting and analytical capabilities

Our API-friendly approach plugs into various analytics visualizers of your choice, likeQlik, SpagoBI, and Tableau, among others

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Data science

Our analytics engine uses data mining and statistical analysis to track agency performance and conduct accurate searches

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Policy decision-making

Redbird AI throws up trends and predictive outcomes that assist in State and county-level decision making

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Enriched reports

Include statistical ratings, risk scores, service suggestions, and geographical reporting

Bringing the best in technology to create impact

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Artificial intelligence

Save over 20 percent of intake workers’ time spent in routing cases

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Automation and NLP

Rapid information capture to automate redundant and mundane activities

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Machine learning

ML models constantly learn about the cases over time to make intelligent decisions

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Digitalization

Avoid paperwork and missing files by keeping all casework in one place

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Embedded analytics

Embedded, predictive and exploratory analytics for precise decision-making

Reinvent the way you work

Configurable workflows, work on-the-go, data at your fingertips